Shipping policy

At Div-Genius, we strive to provide a smooth, reliable, and satisfactory shopping experience for our customers. Our shipping policy is designed to provide clarity and transparency regarding the processing and delivery of your orders.

Order Processing Time

All in-stock products are typically processed and shipped within 1–2 business days from the date of order placement.

Order Delivery Time

All in-stock products are typically delivered within 1–7 business days from the date of order placement.

Estimated delivery time: Minimum 1 day – Maximum 7 days, depending on your location and courier service.

Shipping Partners

We work with reliable and trusted courier and logistics partners to ensure the safe and timely delivery of your orders.

Shipping Notifications

Once your order has been dispatched, you will receive a shipping notification via WhatsApp and/or email, along with relevant shipping details and tracking information.

Delivery Time

Delivery times may vary depending on your location, availability of the product, and the courier service used.

We always strive to dispatch and deliver your orders as quickly as possible while working with our logistics partners to minimize any potential delays.

Shipping Charges

Shipping charges may vary depending on the order value, package weight, delivery location, and selected shipping method.

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

Order Tracking

Once your order has been dispatched, you can track its status using the tracking information provided to you.

If you experience any issues with tracking or delivery, please contact our customer support team for assistance.

Damaged or Lost Shipments

In the unlikely event that your order arrives damaged or is lost during transit, please contact us as soon as possible.

Our team will work with you and the shipping partner to resolve the issue and provide an appropriate solution.

Contact Information

If you have any questions, concerns, or require assistance regarding your order or our shipping policy, please contact the Div-Genius Customer Support Team through the contact details provided on our website.

Policy Updates

Please note that our shipping policy may be updated from time to time. Any changes or updates will be reflected on this page.

Thank you for choosing Div-Genius. We appreciate your trust and look forward to serving you.